We aim to deliver every item quickly, safely and reliably. This policy explains how orders are processed, shipped and delivered.
Order processing
All orders are processed within 2–5 business days. Orders are not processed on weekends or public holidays. During busy periods we will let you know if there is a significant delay.
Shipping times
- United Kingdom: 3–7 business days
- European Union: 5–10 business days
- United States: 5–12 business days
- Rest of the world: 7–15 business days
These are estimates and can be affected by customs clearance, local postal services or seasonal demand.
Shipping costs
Shipping is calculated at checkout based on your destination and the items ordered.
Tracking
Once your order has shipped you will receive an email with tracking information where available. Some items may ship without full tracking depending on the carrier.
Delivery issues
If your order is delayed, lost or arrives damaged, contact us with your order details and photographs where relevant. We will arrange a replacement or refund.
Customs, duties and taxes
International customers may be charged customs fees or import taxes by their country. These are the customer’s responsibility.
Incorrect address
Please check your address carefully at checkout. Orders delivered to an incorrect address supplied by the customer cannot be replaced or refunded.
Contact
info@ghostsandhistory.com — we aim to respond within 24–48 hours.