Refund Policy
Refund Policy
At Ghosts and History, we want you to be fully satisfied with your purchase. If something arrives damaged, incorrect, or not as expected, we are here to help. Please review our refund and returns process below.
Returns & Refunds
You may request a return or refund for the following reasons:
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The item arrived damaged or defective
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You received the wrong item
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The print or product quality does not match the description
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Your order was lost in transit
To start a return, please contact us at info@ghostsandhistory.com within 14 days of receiving your order.
Please include your order number and a clear photo of the issue.
Non-returnable items
For hygiene and safety reasons, the following items cannot be returned unless faulty:
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Used mugs
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Used phone cases
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Items with signs of wear or damage caused after delivery
Custom or personalised items may not be eligible for return unless there is a manufacturing issue.
Condition of returned items
To qualify for a refund:
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Items must be unused
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Items must be in their original packaging
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All parts/accessories must be included
Refunds
Once your return is approved, your refund will be issued to the original payment method.
Refunds typically take 5–10 business days to appear, depending on your bank.
Shipping fees are non-refundable unless the return is due to our error.
Exchanges
If you want to exchange an item (for example, the wrong size or colour), please contact us first.
Exchanges are subject to product availability.
Order Cancellations
You may cancel your order within 2 hours of placing it.
After this time, the order may have already entered production or shipping.
Contact Us
For any questions or refund requests, email:
📩 info@ghostsandhistory.com
We respond within 24–48 hours.